Shipping policy

Shipping Policy

All orders are processed as quickly as possible; our goal is to ship as fast as possible to provide the best customer experience.

To offer the most competitive prices, we ship from separate warehouses located in the EU and China.

All items sold by EVFUNS are guaranteed to arrive within 30 business days (excluding remote areas). Most countries will receive their orders within 5 to 10 business days.

Except for Hong Kong holidays (excluding out-of-stock and customized items), all orders will be shipped within 1-2 business days.

If your address is in a remote area, an additional remote area surcharge will apply. (Our customer service staff will contact you to offer partial reimbursement for shipping costs to remote areas (such as Puerto Rico, Alaska, etc.).)

In most cases, we cannot ship to military addresses such as APO/FPO, and commercial courier companies such as UPS, FedEx, DHL, and TNT also cannot ship to APO, FPO, and DPO addresses.

For some EU countries, we may choose tax-free shipping channels. The declared value of the shipment will be lower than the actual value.

Our responsibility for the goods terminates once we confirm with the carrier that they have been delivered to your address.

If you sign for the goods but cannot find them, we will not be able to resend or refund them. Once delivery to your address is confirmed, you assume responsibility for the shipment.

We are not responsible for goods that the carrier has repeatedly attempted delivery but failed to deliver. It is the customer's responsibility to coordinate with the carrier to receive the goods at a convenient time and place. If the goods are returned to EVFUNS due to undeliverable conditions, we will not provide a refund.

Buyers are responsible for cooperating with customs clearance. If customs requires buyers to provide information or pay additional taxes, and the buyer fails to cooperate due to their own reasons, resulting in customs clearance failure, we will not be held liable.

Each buyer is responsible for paying customs duties, consumption taxes, etc. EVFUNS is not responsible if customs or other relevant government departments require buyers to pay taxes.

We recommend that you understand the local tax policies before placing an order. After the package arrives at customs, we will do our best to provide the necessary customs declaration documents. However, please ensure you can complete the customs clearance process. If customs clearance fails and your package is returned or destroyed, you will be responsible for any resulting costs and losses.

Due to the low efficiency of the Colombian and South African postal systems, delivery typically takes 60 days or longer.

If you wish to receive your package faster, we recommend contacting our customer support team to upgrade to a faster courier service, such as UPS or FedEx. Please note that this upgrade will incur an additional fee.